Frequently Asked Questions
Common issues and solutions you might face.
Projects
Details
Q: I created a new project, but it won't load.
A: Project initialization can take a few minutes. If it seems stuck, try refreshing the page after a few moments.
Xircuits
Details
Q: The workflow canvas is blank.
A: This can happen when opening a Xircuits canvas for the first time. Close it and open it again to resolve the issue.
Q: I'm getting a "module not found" error.
A: This error indicates that the component library required by your workflow is not installed. Install the necessary library to fix this issue.
Agents
Details
Q: I've created an agent from a template, but when I press 'Chat', it does not respond.
A: First, check the logs for the following startup message:
======================================
__ __ ___ _ _
\ \ \ \/ (_)_ __ ___ _ _(_) |_ ___
\ \ \ /| | '__/ __| | | | | __/ __|
/ / / \| | | | (__| |_| | | |_\__ \
/_/ /_/\_\_|_| \___|\__,_|_|\__|___/
======================================
[2024-03-29 18:35:19 +0000] [86] [INFO] Starting gunicorn 21.2.0
[2024-03-29 18:35:19 +0000] [86] [INFO] Listening at: http://127.0.0.1:8080 (86)
[2024-03-29 18:35:19 +0000] [86] [INFO] Using worker: sync
[2024-03-29 18:35:19 +0000] [87] [INFO] Booting worker with pid: 87
[2024-03-29 18:35:19 +0000] [88] [INFO] Booting worker with pid: 88
[2024-03-29 18:35:19 +0000] [89] [INFO] Booting worker with pid: 89
[2024-03-29 18:35:19 +0000] [90] [INFO] Booting worker with pid: 90
If you see this, the service should be running correctly. If not, the logs should tell you what went wrong.
Q: The logs look fine, but when I chat, the agent is undefined and keeps spinning indefinitely.
A: As an alternative, try using our Technological Chat. From the agent interface, click on the Technological Chat link to open a dedicated interface for interaction.